Launch & concept
Turn a promising idea into an operating model that can perform in the real world.
- Concept and positioning review
- Opening plans and readiness
- Menu and guest-journey alignment
Hospitality consulting
A better guest experience starts with a better-run business.
We help independent restaurants, multi-unit operators, and QSR organizations strengthen the commercial, operational, technology, and human foundations behind memorable service.
Tell us what you needWho this is for
Owners preparing to open, reposition, or expand a restaurant
Operators facing margin pressure, inconsistency, or stalled growth
Hospitality teams that need clearer systems, accountability, and leadership
QSR organizations aligning restaurant technology, delivery, and transformation priorities
How we can help
Focused support, shaped around your situation.
Performance & profitability
Find the operational and commercial changes that will make the greatest difference.
- Labor and cost analysis
- Margin and menu performance
- Turnaround priorities and action plans
Operations & people
Build repeatable standards without losing the character that makes the business special.
- SOPs and operating rhythms
- Leadership and staff development
- Service standards and accountability
Keith’s QSR consulting capability
Client engagement and digital transformation for quick-service restaurants.
Drawing on more than 20 years across multinational QSR brands, independent restaurant businesses, franchising, delivery, and board-level strategy, Keith works at the intersection of restaurant operations, enterprise technology, commercial growth, and client leadership—helping corporate, franchise, operations, and IT stakeholders move complex initiatives forward together.
Client leadership
Build trust across layered corporate and franchise structures while maintaining momentum on strategic priorities.
- Executive and stakeholder relationships
- Escalation and transformation leadership
- Alignment across operations, IT, and delivery teams
Growth & solution strategy
Shape technology services around restaurant priorities and a clear commercial case for investment.
- RFPs, proposals, and solution positioning
- POS, cloud, ordering, loyalty, and analytics opportunities
- Consultative selling tied to measurable ROI
Governance & delivery oversight
Keep leadership informed and delivery focused on the systems and moments that matter most in-store.
- Account plans and executive business reviews
- Delivery health, risk, and escalation oversight
- Store uptime and peak-hour performance awareness
QSR technology landscape
Connect technology decisions to the practical realities of high-volume, low-latency restaurant environments.
- POS, kiosks, mobile, and digital ordering
- Delivery, payment, and loyalty integrations
- Cloud, data, automation, and omnichannel experience
Business measures that matter
Speed of serviceOrder accuracyPOS uptimeTicket sizeCustomer retentionStore rollout performance
Proven gig operations experience
Designing on-demand work and delivery networks that perform in the real world.
During COVID, Keith designed the Head of Gig Operations and Design role and built the rider network serving Dublin. That hands-on experience now informs consulting for delivery platforms, restaurant groups, contingent-work marketplaces, and distributed service networks.
Marketplace & labor design
Shape the supply loops, service rules, incentives, and worker journey that keep demand and capacity in balance.
- Courier and contractor supply planning
- Service blueprints and order lifecycles
- Independent-work and food-safety operating controls
Network launch & scale
Translate a service model into functioning local operations, then refine it as demand and geography change.
- City and zone launch planning
- Digital onboarding, payouts, and retention
- Fulfillment hubs and handover workflows
Dispatch & service integration
Connect operations, product, and technology decisions around faster and more dependable fulfillment.
- Dispatch, batching, routing, and ETA workflows
- Restaurant and courier handoff design
- Performance dashboards and operating reviews
Human-centered operations
Design flexible-work systems around the experience of customers, partners, and the people delivering the service.
- Worker experience and communications
- Friction, wait-time, and failure-point analysis
- Responsible scaling and continuous improvement
Business measures that matter
Order-to-delivery timeDriver acceptanceCost per deliveryOrder defectsCourier retentionFulfillment reliability
What we work toward
Useful outcomes—not generic advice.
- A practical operating plan with clear priorities
- Healthier margins and stronger cost discipline
- More consistent service and guest experience
- Leaders and teams equipped to sustain improvements
Start a conversation
Tell us what you are working toward.
Give us a little context. We’ll review your note and respond with a practical next step.
istarconsult@gmail.com